UNEMPLOYMENT ASSISTANCE

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program, providing temporary assistance to unemployed Massachusetts workers. For additional information, please visit the DUA website below.

DUA UNEMPLOYMENT STAFF LOCATIONS AT MASSHIRE METRO NORTH

Career Center walk-in customers may use our dedicated UI Online computer stations on a first-come, first-serve basis. Basic computer skills are needed when using the Online system.

DUA staff are available to provide navigation assistance with self-service UI Online as follows:

Cambridge Center Hours:

  • Monday – Thursday (8:30 am – 4:30 pm)
  • 2nd & 4th Wednesdays (8:30 am – 7:00 pm)
  • Friday (9:45 am – 4:30 pm)
  • Unemployment staff onsite Tuesdays and Thursdays 9:00 am – 4:00 pm (lunch break 12:00pm – 1:00pm)

Chelsea Center Hours:

  • Monday – Thursday (8:30 am – 4:30 pm)
  • 2nd Wednesday (8:30 am – 7:00 pm)
  • Friday (9:45 am – 4:30 pm)
  • No unemployment services at this location.

Woburn Center Hours:

  • Monday – Thursday (8:30 am – 4:30 pm)
  • 1st & 3rd Tuesday (8:30 am – 7:00 pm)
  • Friday (9:45 am – 4:30 pm)
  • Unemployment staff onsite Tuesdays and Wednesdays 8:30 am – 3:30 pm (lunch break 12:00pm – 1:00pm)

HOW TO APPLY FOR BENEFITS

HOW TO REQUEST A BENEFIT PAYMENT

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